Conditions of Use

:: Cancellation of an order
In order to cancel an order you must call 0844 801 0582. We do not recommend cancellations to be made via email.

:: Customer Care

• Vision Retailing Ltd believe in total customer satisfaction therefore we endeavor to help you in anyway we can.
• Vision Retailing Ltd endeavor to respond to all enquires made my customers within 24Hrs (Excluding Bank Holidays/Weekends)
• If you have any problems please contact us

:: Terms & Conditions

• All goods and services described on this site are subject to E&OE.
• All offers are subject to availability and maybe changed or withdrawn at any time.
• All goods must be delivered to the card holders/credit checked address; deliveries to any other UK address are subject to faxed proof of ID and residency.
• It is the customer's responsibility to inspect the delivered package prior to signing for it. If the package is damaged or appears to have been tampered with, opened or resealed in any way then the customer should inspect the goods before signing the drivers manifest.
• Any shortages not mentioned on the invoice must be reported within 48Hrs via phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to.
• None of our terms and conditions affect your statutory rights.
• Whilst every care and effort has been taken during the construction and publication of this site and the pages it contains, Vision Retailing LTD cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Please note that pictures used within the site are for reference only and actual models may vary as per manufacturer's guidelines
• All pricing on this site is based on a mail order purchase, therefore please expect prices to be higher when visiting retail premises. All prices are E & OE.
• All Trademarks and Copyrights are hereby acknowledged. Should you feel we have used copyright material and failed to credit you, or wish the information amended or removed, please contact us and we will rectify the situation immediately.

:: Privacy & Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us in the future.

The type of information we will collect about you includes:
· your name
· address
· phone number
· email address
· credit/debit card details (your card number is used at the time of sale and stored no longer than 30 days for refund purposes)

We do not collect sensitive personal information about you.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should e-mail us.

We do not pass on your details to third parties.