PLEASE READ THESE SHIPPING AND RETURN CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE
:: Missing items
All goods are scanned before being dispatched to customers. If an item is missing off your order and you have not been informed that this ‘item is to follow' or 'Backordered' when in stock, you must inform a member of our Customer services within 48Hrs of delivery, Vision Retailing Ltd will not be responsible for loss of items due to negligent of these conditions. Missing items or ‘items to follow' will NOT incur an extra delivery charge.
:: Orders returned due to no consignee on delivery
Goods purchased from Vision Retailing Ltd will be sent either by Royal Mail or Initial City Link. To find out which courier your order has/may travel with please contact a member of our customer services
Initial City Link (Delivery :: 9am – 5pm)
All packages sent via Initial City Link must be accepted with a signature. If a consignee is not available at the time of delivery the package will be returned to the Initial City Link Depot unless authorisation has been given by Vision Retailing Ltd for the package to be left with a neighbour or similar. Initial City Link will attempt delivery of the package on two separate occasions, if delivery is failed on both occasions the package will then be held at your local Initial City Link depot for three days while arrangements are made for delivery/collection. Vision Retailing Ltd will not allow collection from the depot without pre-authorisation. To arrange collection please contact a member of our customer services.
Royal Mail (Delivery :: Early – 5pm)
Packages sent via Royal Mail may require a signature on delivery. If a consignee is not available at the time of delivery the package will be returned to your local sorting office for a period of 7 days, failure to collect the goods within these set 7 days the goods will be returned to Vision Retailing Ltd . To collect from your local sorting office you must obtain your Royal Mail tracking reference, to obtain this reference please contact a member of our customer services.
Re-Delivery
If it is required for goods to be re-dispatched due to their return to Vision Retailing Ltd for reasons stated in the above paragraphs you will incur a second delivery charge. Re-delivery of goods is a set cost
2-3 Days £2.95
Next Day/City Link £4.90
:: Return of faulty goods within 14 days
If there is a fault with your product you may return the product within 14 days of delivery for repair, replacement or refund: please phone Customer Services (9.00am to 5.00pm Monday to Friday)
All returns must have a valid Returns Number ( RMA#). All RMA's must be received within 14 days of the RMA issue date.
To get an RMA number please call us
Returns will take approximately 6 business days for your return to be processed once it has arrived at the warehouse.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". Vision Retailing Ltd will not be liable for items lost or damaged in transit.
Customers are responsible for the delivery costs of returning goods
Any RMA returned found not to be defective or faults are caused by accident, neglect or misuse the customer may incur a return freight charge, this will be charged to the credit card. This is a set charge of £4.90 inc VAT.
When an item is to be replaced or refunded the goods must be in original packaging, in all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.
:: Return on unused merchandise
Unused merchandise ordered through our website may be returned for any reason within 21 days of purchase. Please ensure that the merchandise is in new condition with all labels and tags attached otherwise we will not accept the return. When your returned merchandise is received, we will credit your original payment method less shipping and handling charges.
Customers are responsible for the delivery costs of returning goods.
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
PLEASE NOTE RETURNS WILL NOT BE ACCEPTED OR PROCESSED WITHOUT A RETURNS AUTHORISATION NUMBER
PLEASE READ THIS POLICY CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THIS POLICY AND YOUR ORDER FOR FUTURE REFERENCE.
By purchasing off Vision Retailing Ltd T/A 'Online Memory' you agree to abide to all set conditions of purchase.
'Online Memory' is a trading company of Vision Retailing Ltd. In these conditions 'Online Memory' will be referred to as Vision Retailing Ltd
Vision Retailing Ltd reserve the right update this policy. Vision Retailing Ltd will notify you about significant changes we make by placing a prominent notice on our site.
:: Vision Retailing Ltd Terms & Conditions
- By using Vision Retailing Ltd you agree to be legally bound by these terms, which shall take effect immediately on your first use of Vision Retailing Ltd. If you do not agree to be legally bound by all the following terms please do not access and/or use Vision Retailing Ltd services.
- Vision Retailing Ltd may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the Vision Retailing Ltd. Your continued use of Vision Retailing Ltd after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
:: Use of Vision Retailing Ltd
- You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use Vision Retailing Ltd content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Vision Retailing Ltd content except for your own personal, non-commercial use. Any other use of Vision Retailing Ltd content requires the prior written permission of the Vision Retailing Ltd Management.
- You agree to use Vision Retailing Ltd only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Vision Retailing Ltd. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Vision Retailing Ltd.
:: Terms & Conditions
- All goods and services described on this site are subject to E&OE.
- All offers are subject to availability and maybe changed or withdrawn at any time.
- All goods must be delivered to the card holders/credit checked address; deliveries to any other UK address are subject to faxed proof of ID and residency.
- It is the customer's responsibility to inspect the delivered package prior to signing for it. If the package is damaged or appears to have been tampered with, opened or resealed in any way then the customer should inspect the goods before signing the drivers manifest.
- Any shortages not mentioned on the invoice must be reported within 48Hrs via phone, the company will not accept responsibility for any shortages unless the described procedure has been adhered to.
- None of our terms and conditions affect your statutory rights.
- Whilst every care and effort has been taken during the construction and publication of this site and the pages it contains, Vision Retailing Ltd cannot be held responsible for the accuracy or authenticity of the information contained on these pages, or any claim arising from it. Please note that pictures used within the site are for reference only and actual models may vary as per manufacturer's guidelines
- All pricing on this site is based on a mail order purchase, therefore please expect prices to be higher when visiting retail premises. All prices are E & OE.
- All Trademarks and Copyrights are hereby acknowledged. Should you feel we have used copyright material and failed to credit you, or wish the information amended or removed, please contact us and we will rectify the situation immediately.
:: Privacy & Data Protection
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing e-mail from us in the future.
The type of information we will collect about you includes:
· your name
· address
· phone number
· email address
· credit/debit card details (your card number is used at the time of sale and stored no longer than 30 days for refund purposes)
We do not collect sensitive personal information about you.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us.
We do not pass on your details to third parties.
